FIVE STAR. Coming from a customer centric background and organisation myself, I know what good looks like - and Nick at Robinsons is OUTSTANDING.
Having spent the last 22 years in a car the only thing I knew about bikes was that they have two wheels - that was until I was fortunate enough to visit Robinsons and get some advice from Nick.
On entering the showroom I was acknowledged but not hassled, had a pressure free chat about a bike I was interested in. I was able to ask all the questions I had about what kind of licence/test/CBT I needed, how to secure the bike etc... Good genuine family like care and old fashioned values.
Explained I was in a bit of a rush for delivery and Nick pulled out all the stops to get me the right delivery date.
Pricing felt right while I was there but once I got home and clicked around on AutoTrader/various platforms was delighted to discover Robinsons are more than competitive in this space.
On delivery day Nick gave me a no rush full handover and explanation of the bike's controls and made sure I was fully comfortable before leaving. Good sized car park for you to have a bit of a practice on too before going on the road.
Nick advised me about when the bike would be due a service and indicated how much notice would be required to book in.
While on site I visited their parts/spares/accessories dept and again received a great experience - advisor explained the various options, how sizes worked, what I should be looking for in the most important bit of kit, the helmet. I noticed they also had deals going - i.e first time rider packages and some discounted items. Great advice on the various security products too.
In summary if you're a new rider who needs to learn everything, a time served rider who wants an upgrade, a millionaire where money is no object, or someone looking for a competitive deal, then this is place to visit.
Do yourself a solid favor - call Robinsons, and ask for Nick.
Thanks again - look forward to coming for a look round when the bike needs its first service - no doubt will have a couple of teenagers and mother-in-law in tow who now also seem to be getting the two wheeled bug!
Gaz White, Google
William Brown recommends Robinsons Rochdale.
May 30 ·
Bought several parts and always very helpful but reached new levels of excellence today. Never felt so at ease and comfortable dealing with a salesman in all my life. Not even bought yet but know this is a fantastic business from the vibe i got today. Andy Whale is worth his weight in gold, hope the company realise it????. Top class act and craic
William Brown, Facebook
Excellent customer services and very friendly. I spotted a bike I liked on the website and called Robinsons of Rochdale.
My call was answered very nice and professionally by Nick who sorted everything out for me. Thank you very much Robinsons of Rochdale, I will definitely buy my next bike from you guys.
Thank you, all the way from London.
Reza, Google
c
5 reviews · 4 photos
a week ago-
Thank you so much to all the guys down at robinsons, thank you for the amazing service provided by you all. And thank you to Ash for my CBT this is the third time I have sat a CBT and this is by far the best out there. Highly recommend
Donna Perks 5 reviews · 4 photos a week ago- Thank you so much to all the guys down at robinsons, thank you for the amazing service provided by you all. And thank you to Ash for my CBT this is the third time I have sat a CBT and this is by far the best ou, Google
Completed my CBT renewal today, great team. Amazing quality bikes, well maintained. Very organised showroom 100% recommend.
Owen-00 Marshall-00, Google
I've just bought a new Kawasaki bike from Robinsons, and ended up part-exchanging one of my existing machines. The salesman Andy was attentive, knowledgeable, friendly and professional and put an excellent deal together for me. Despite COVID19 and a very obviously busy dealership now the lockdown is relaxed somewhat, the bike was prepared and delivered not just on time but early. A very good experience, I've used this dealership in the past. They were good then and still are. One very happy customer thank you very much. Good work guys!
, Website
Mario Andre Santos recommends Robinsons Rochdale.
July 27 at 5:50 PM ·
Amazing store amazing staff. Thank you
Mario Andre Santos, Facebook
Ben Williams recommends Robinsons Rochdale.
June 16 ·
Picked up my new bike 30th may and was very pleased with how they dealt with everything Rob and the londoner sorry cant remember his name was very pleasant when explaining everything and didn't try and over sell me anything they was spot on.
went in for a service last Friday and dealt with the other side of the team and again absolutely a pleasure to deal with, even when I rang up the receptionist was very polite.
All in all a fantastic experience from when I walked in to when I walked out
cant ask for anymore. 10/10
Ben Williams, Facebook
Amanda Amanda
4 reviews
an hour ago
Rob is awesome. If you want a new bike and don't want unnecessary spiel just straight talk, ask for rob he will get you what you need and without the stress. DO It !
, Google
Dodge Ditchburn
11 reviews
2 weeks ago-
First time buying a showroom bike with a part-ex. And had a bike serviced a few months back.
No hassle, stress, worry or pushing to buy. Straight through process, warranty included and a cuppa!
Top service and comms from Andy! Price was spot on for the bike too!
Dodge Ditchburn, Google
Kostas Dsp recommends Robinsons Rochdale.
July 9 ·
Great customer service and a very friendly environment! Highly recommended business!
Kostas Dsp, Facebook
Friendly staff great selection of Bikes. I've never seen so many Royal Enfield in one place before! Some great classics, Velocette, Norton and BSA to name but a few!
Alan, Google
Cory Duffy recommends Robinsons Rochdale.
June 23 ·
Rang Robinson’s and spoke to nick on the phone about a bike I wanted and within 5 days the bike was ready for me to take home, Nick kept me up to date all week on what was happening with the bike and told me everything I need to know. Highly recommend
Cory Duffy, Facebook
Paul Leah recommends Robinsons Rochdale.
July 27 at 6:06 PM ·
Friendly amazing people highly recommended always trying to look after the customers from new to old. With rides out,events,food,test rides etc putting the customers 1st will always pay off passing on the discounts to your customers is always a bonus great day today even got me and mate on the way in result.Respect Robinson’s
Paul Leah, Facebook
Claire Webb
1 review
2 weeks ago-
Bought my new bike from here a couple of days ago, really happy with the service I received. Overall a great experience and would recommend!
Claire Webb, Google
Very pleased with my experience, from initially attending the showroom, the friendly atmosphere received from the staff, staff did not put you under pressure to make decisions, the advice given as a new full licence holder was very welcome. Good communication after ordering the bike, leading onto collection.
Neal, Website
Lewis Firth
19 reviews · 1 photo
2 weeks ago-
Yeah can't knock Robbies the staff know their stuff, I've just bought a temp switch and a battery from them so I'm happy as Larry and we all know how happy he is.
Lewis Firth, Google
I really do not know what more you could ask for from a dealer, Nick was super polite, nothing was too much trouble, excellent communication, I knew exactly what was happening all through the buying process, the bike arrived almost to the minute they said it would and was mint condition no issues at all, I would Highly recommend contacting these guys when you want a new bike, I will without doubt be a returning customer, well done guys a great customer experience, absolutely 5 stars on every aspect
Rob B
Rob B, Google
Good Afternoon Graham,
The Z900 was delivered earlier today and the Suzuki was inspected, approved and collected.
I am delighted with both the new bike and your efficient, courteous and professional service.
You and and your team absolutely hit the sweet spot in terms of customer relations. Friendly and helpful yet professional and business like.
Please feel free to use this note in any PR or promotional activities.
Best,
Tim.
P.S. Please also pass on my thanks to Andy.
, Website
Joseph Reiser
1 review
a week ago-
Picked up a V-Strom 650 from Robinsons in Rochdale, amazing service and couldn't be happier with the whole process. Fair PX price for my old bike, Nick Holt took care of the whole thing and made the purchase far easier than any other dealer I've used. Service department top notch too! Can't reccomend highly enough.
Joseph Reiser, Google